Refunds before download or access
If you haven’t downloaded, opened or otherwise received a resource you bought, you can ask for a refund. We will generally approve your request when our records reasonably confirm that the resource wasn’t accessed. We still review each request for fraud, abuse, delivery by another route or other exceptional circumstances. Download records are evidence of access, but they aren’t always the final word.
Defective or misrepresented resources
We may refund your purchase when:
- the resource is materially different from its listing, preview, stated grade level or format, or advertised parts are missing;
- the files are corrupted, materially inaccurate or can’t be used;
- the resource doesn’t provide an important feature that was promised when you bought it.
We may ask you for details or examples, and we may give the creator a reasonable chance to fix the problem. This doesn’t limit your rights under the law.
Creator negligence or failure to deliver
We may refund you when a creator’s negligence, misleading description, delivery of the wrong materials, failure to supply advertised content, or unreasonable failure to fix a confirmed problem materially affects your purchase. Teach This Way! may issue this refund without first getting the creator’s consent.
Duplicate purchases
If you accidentally bought the same resource twice and we can verify it, we will generally refund the duplicate purchase.
Change of mind
Changing your mind after you have accessed or downloaded a resource that is accurately described and works as promised doesn’t usually qualify for a refund, except where the law requires one.
Marketplace service fee
The marketplace service fee is separate from the resource or membership price and from sales tax. It is generally nonrefundable, even when your purchase itself is refunded, except where the law requires the fee to be refunded or Teach This Way! chooses to refund it.
How to request a refund
Open Purchases, choose the order and select Request a refund, or contact us. Tell us what went wrong; we may ask the creator to help first.
Please request a refund within 14 days of purchase. We may consider a later request where the law requires it, or where there is a substantiated defect, fraud or another exceptional circumstance.
To review your request, we may look at your order details, the listing and its earlier versions, previews, download and access records, communications about the purchase, and other relevant information.
After a refund
The refund returns to your original payment method, usually within 5–10 business days. The resource is removed from your library.
Memberships
You can cancel a store membership at any time; it stays active until the end of the period you paid for.